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The games are running slow, what should I do?

We recommend that you upgrade your browser and clear your history, cookies, and cache. If that doesn't work, try a different browser. You can also contact our Customer Support via chat or email.

When I open a game, it doesn't load, what should I do?

If you click the game and the screen freezes, try clearing your browser's history, cookies, and cache. Info on how to do this can be found in the next section. If clearing your browser doesn't help, try to update Flash player. Other troubleshooting methods that you can try are:

- Changing your web browser, give Internet Explorer, Mozilla Firefox, or Google Chrome a try.

- Try playing from another device, change to your phone or computer.

- Restart the device. If you get an error message, please contact Customer Support.

How do I clear history, cache, and cookies on my browser?

Log out from the site and then follow the instructions for your browser:

Google Chrome
Safari (iOS)
Safari (Mac)
Internet Explorer
Microsoft Edge
Mozilla Firefox

Then close the browser, open it again, log in, and try again.

What are cookies and cache?

Cookies are small files that save your preferences on a site. The cache memory consists of files that make the page load quicker. These can take up a lot of space and end up slowing down the site.

What browser do you recommend using?

We highly recommend that you use Google Chrome, and make sure you update your browser regularly!

I lost my connection in the middle of a game round, what happens now?

If it's a connection error, the round continues and pays out any winnings as per normal. If the game round is stuck, you will get an error message and you will in that case need to contact Customer Support.

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