At Pure Win, we recognise that for some customers, gambling can cause personal, social, and financial or health problems which is why we encourage you to always play responsibly.
Gambling should be done in moderation, and you should only gamble when you are in a position to cover potential losses. To maintain control of gambling, we encourage our players to keep track of the amount of time and money spent on their gambling.
Drugs, gambling, and alcohol are a risky combination. You're not in control of your senses or gambling whilst under the influence.
Our Customer Support agents are friendly, professional, and always happy to help. If you have any questions about gambling, responsible gaming, gambling addiction or need help to stay in control, please do contact us via chat or email.
Our players' well-being is our top priority. Gambling should only be about entertainment and fun, and if that is no longer the case, we are here to help. Gambling should not cause distress or unhappiness, even if you lose, because losing is a part of gambling.
If you feel that you cannot control your gambling anymore, contact us via email or live chat.
Our Customer Support team are always ready to help out! Should you have any questions or require assistance, do not hesitate to contact them via email or live chat.
We also recommend contacting gambling counselling organisations such as GamAnon and Gamblers Anonymous. They provide information about problem gambling and its financial and emotional effects on the gamblers' families and loved ones.
Gambling Therapy is a free, global online service where people with a gambling problem can contact trained professionals. The website is available in different languages such as English, Hindi and Punjabi.
Gamblers Anonymous is an international fellowship of people who have a compulsive gambling problem. You can contact the organisation online or visit one of the local venues in India. To find your nearest location, click here.
India Hotline Number: (+91) 8826904945
If someone you know has a gambling problem and they are playing on our site, feel free to let our Support team know.
Players can close their account at any time for any reason at all. If the reason for closing the account is related to problem gambling, we provide a self-exclusion facility which can be activated by contacting customer services via email or live chat. With the self-exclusion function, you may close your account for a period of 1 month, 3 months, 6 months, or indefinitely.
Should you decide to self-exclude, we encourage you to consider extending your self-exclusion to other remote gambling operators where you have an active account. Any undetermined bets at the time of your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings will be paid out.
On top of your self-exclusion, we also recommend installing software that allows you to block your internet access to gambling websites, such as Betfilter.
Your account will be reactivated automatically upon expiration of its self-exclusion period.
Should you wish to reactivate your account before the self-exclusion period has elapsed, please contact customer services via email or live chat to that effect. We will then process your account so that you can access it again.
All our players should be over 18 years old. To ensure this, we run verification checks and reserve the right to request documentation and suspend an account until a player's age is verified.
If you're a parent who is concerned that your underaged child might be gambling on our site, please contact our Support team and we will investigate the issue immediately. You can also look at parental control software, such as NetNanny or ContentWatch. These are smart filters which block online websites and content.