What payment methods can I use?
Pure Win offers a variety of payment methods:
| Deposit: | NetBanking, UPI, Ewallet (Skrill, AstroPay card, Neteller, ecoPayz), Cryptocurrency (BTC, BCH, LTC, ETH ERC20, XRP, USDT ERC20, USDC ERC20, DAI), Credit card (Visa, MC), MuchBetter, CashtoCode eVoucher. |
| Withdrawal: | Ewallet (AstroPay card, ecoPayz, UPI), IMPS, Cryptocurrency (BTC, BCH, BTH, LTC, ETH ERC20, XRP, USDT, USDC ERC20, DAI), Local Bank withdrawal. |
You can see the available deposit methods on the deposit page. If you wish to remove any of your deposit method(s) you need to contact us via live chat. Remember to give us the details of the deposit method(s) you want to remove.
What currencies can I play with?
You can play with Indian Rupees (INR), Euros (EUR), Canadian Dollars (CAD), and US Dollars (USD) on Pure Win.
How long will it take for my deposit to be available on my Pure Win account?
It depends on your chosen deposit method, but in most cases, it takes around 5-10 minutes.
In rare cases, it can take up to 1 business day for your deposit to be credited to your Pure Win account. If the deposit has not been credited to your gaming account, please reach out to our customer support team by email or live chat.
Here are the average processing times:
- Bank Transfer: 3 to 5 minutes
- Credit Card: Instant
- Skrill: 1 to 3 minutes
- Neteller: 1 to 3 minutes
- Ecopayz: Instant
- Cryptocurrency: 5 to 10 minutes
- UPI: Usually instant
- GPay: 1 to 3 minutes
- PhonePe: 1 to 3 minutes
- Paytm: 1 to 3 minutes.
- AstroPay: 1 to 3 minutes
What is the minimum deposit amount?
The minimum deposit amount is 1000 INR.
Are there any deposit or withdrawal fees?
There are no fees from our side when you make a deposit, and we do not charge any withdrawal fees either. However, you may be charged assigned fees for processing deposits from your payment provider's side and if such fees occur, they’ll be visible during the deposit process. Please note that due to currency fluctuations, there can be some differences between the amount you deposit in your currency and the amount you see in INR, EUR, USD, CAD on your Pure Win account. Due to currency rates there can also be some differences between the amount you withdraw in your own currency and the amount you receive in Indian Rupees (INR).
What can I do if my deposit fails?
If your deposit is unsuccessful, we recommend you double check your payment details, try again in an incognito window (the browser Chrome), or perhaps try a different deposit method. A list of available payment options can be found in the wallet. If you need any additional help, you can contact our Customer Support either by live chat or by email.
Why doesn't my bank deposit show on my Pure Win account?
If a deposit hasn't been successfully credited to your casino account, the funds are on their way back to your bank account. This can take up fifteen (15) business days. If the funds still haven't returned to your bank account after one business day, please contact us via live chat or by email.
Why is there a deposit to Sweetspot N.V. on my credit card bill/account when I didn’t make any deposits on that specific day?
When you make a credit card deposit, the amount gets reserved for three (3) business days. If everything is in order, the amount will be debited from your account after the third day. This means that deposits always appear later on your credit card statement, than they actually appeared on your Pure Win account. You can see your past deposits in the Receipt section in your Wallet.
What can I do if a failed deposit is deducted from my credit card?
When a card deposit fails and is not credited to your gaming account, it usually means that your bank has reserved the funds and that they will be returned to your card/account. How fast the funds get returned depends on your bank, so if you have any questions about this, it's better that you contact your bank directly.
How long does a withdrawal take?
When you request a withdrawal, the Payment personnel will process it within 36 hours unless any extra verification is needed. After it's been processed, the speed of which it is received depends on your chosen payment method. The payment can take up to 3 business days depending on your country, withdrawal method, and (if you are withdrawing to a bank) which bank you are using. Bank withdrawals are usually instant - up to 3 days. Electronic wallets are usually instant.
The player shall be informed about reasons for any delay if the time for the money to arrive at the player's account exceeds ten (10) days.
How can I cancel my withdrawal?
You can cancel your withdrawal from your Wallet/withdrawal page by clicking the "Cancel" button next to the pending withdrawals.
What is the minimum withdrawal amount?
Your real money balance must be at least ₹2000 or the equivalent to make a withdrawal.
Can I make a withdrawal to someone else's account?
No, you can only use payment methods that you own, so that your winnings will be sent to the correct person, you!
Can I withdraw bonus funds?
Before you try to withdraw any bonus funds, you have to complete the wagering requirements. When the wagering requirements are complete, the funds will convert into real money that you can withdraw. You cannot withdraw any bonus money; it needs to be wagered and turned into real money. You can check your current real money balances and wagering on the Withdrawal page.
What is 3D Secure?
3D Secure is an extra safety measurement that banks require when you make a purchase online. If you are using a VISA card, it is called Verified by VISA, and if you are using a MasterCard, it is called MasterCard SecureCode. Usually, the safety measurements require you to enter a password or a code to identify you as the card holder. If you don't know your 3D code, please contact your bank or credit card company and they will help you.